Remote Partner Operations & Growth Lead

DOOR; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Parental Leave

Flexible Time Off

Flexible Working Days

Health Coverage

401(k) Plan

Equipment Setup

Job summary

DOOR is seeking a Partner Operations & Success Manager to own the lifecycle of B2B2C partnerships, from evaluation and pilot through launch and expansion. You will work with Business Development, Product, Legal, Finance, and Operations to turn opportunities into scalable programs.

This role requires 7+ years in partner operations or related fields, a Bachelor's degree, and a track record of managing enterprise partners.

Qualifications

• 7+ years of experience in partner operations, strategic account management, customer success, or related fields.
• Experience managing complex relationships with large enterprise, retail, technology, or consumer partners.
• Proven ability to take programs from evaluation and pilot through launch and scaled operations.
• Strong understanding of operational workflows, SLAs, capacity planning, and performance management.

Responsibilities

• Own day-to-day operational relationship with key B2B2C partners and serve as trusted advisor.
• Lead pilot programs, define objectives, timelines, and go/no-go decisions.
• Coordinate cross‑functional launch activities and finalize contracts, pricing, and service expectations.
• Build scalable onboarding processes, playbooks, and training materials.
• Monitor partner performance, identify risks/opportunities, and drive improvements.

Skills

Executive communication

Cross-functional collaboration

Strategic partnership management

Operational excellence

Data-driven decision making

Problem solving

Education

Bachelor’s degree in business/related field

Tools

CRM platforms

Workflow automation

Reporting tools

Job description

DOOR is seeking a Partner Operations & Success Manager to own the lifecycle of B2B2C partnerships, from evaluation and pilot through launch and expansion. You will work with Business Development, Product, Legal, Finance, and Operations to turn opportunities into scalable programs.

This role requires 7+ years in partner operations or related fields, a Bachelor's degree, and a track record of managing enterprise partners.