United States- Partner Operations

Teem; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Tier1usa is seeking a highly driven Partner Operations professional to oversee and expand strategic partnerships across healthcare verticals. This role emphasizes relationship-building, ownership, and collaboration to drive partner success.

The candidate will coordinate with internal teams to ensure smooth onboarding, measurable performance, and scalable processes. Strong communication and problem-solving are essential for ROI-focused partnerships.

Qualifications

• Strong relationship management skills with healthcare partners.
• Excellent written and verbal communication.
• Ability to own initiatives from planning to execution.
• Proven cross-functional collaboration across multiple teams.

Responsibilities

• Oversee day-to-day partner relationships and programs.
• Support onboarding and ensure a smooth partner launch.
• Develop onboarding workflows, documentation, training materials, and SOPs.
• Provide tools, information, and support to partners to ensure success.
• Coordinate with partnerships, sales, marketing, customer success, finance, legal, and operations.
• Track deliverables, owners, deadlines, and outcomes of partner initiatives.

Skills

Relationship management

Communication

Ownership

Cross-functional collaboration

Tools

CRM

Dashboards

SOPs

Workflow automation

Job description

We are looking for a highly driven and relationship-oriented Partner Operations to oversee and expand our strategic partnerships across multiple verticals related to healthcare sectors.

This role requires a strong communicator who thrives in a collaborative environment, demonstrates high ownership, and can navigate complex relationships with ease

Partner Responsibilities

• Own the day-to-day operational management of partner relationships and programs
• Support efficient partner onboarding and help ensure a smooth launch experience
• Build and maintain onboarding workflows, documentation, training materials, and SOPs
• Make sure partners have the tools, information, and support they need to succeed

Cross-functional coordination

• Serve as the internal point of coordination across partnerships, sales, marketing, customer success, finance, legal, and operations
• Help ensure partner initiatives are executed on time and with strong attention to detail
• Coordinate follow-up on partner leads, co-marketing efforts, event opportunities, and strategic projects
• Track deliverables, owners, deadlines, and outcomes across partner initiatives

Operational systems and process improvement

• Build scalable systems and processes that improve execution and visibility across partnerships
• Maintain accurate partner records in CRM and other internal systems
• Develop dashboards and tracking for partner performance and pipeline contribution Identify workflow gaps or inefficiencies and proactively improve them
• Reporting and performance tracking
• Track partner-sourced opportunities, referrals, revenue contribution, campaign performance, and engagement
• Prepare recurring reports for leadership on partner activity, results, and opportunities for improvement
• Help measure ROI across partnerships, events, referral channels, and co-marketing programs
• Support forecasting and planning with clear operational reporting

Communication and relationship support

• Help manage partner communication in a timely, professional, and organized manner
• Draft partner updates, follow-up materials, meeting notes, and internal summaries Support the partnerships team in preparing for meetings, business reviews, events, and launches
• Ensure follow-through on commitments made to partners and internal teams