Remote Partner Operations & Growth Manager

Latch; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Parental Leave

Flexible Time Off

Flexible Working Days

Comprehensive Health Coverage

Life & AD&D Insurance

Disability Benefits

Retirement Planning

DOOR Equipment Setup

Job summary

DOOR is seeking a Senior Partner Operations & Success Manager to drive the lifecycle of B2B2C partnerships from evaluation to scale. You will own day-to-day partner relationships, lead pilots, and coordinate cross-functional launches with BD, Product, Legal, Finance, and Operations.

You will develop deep partner insights, manage escalations, and identify opportunities to expand programs, improve performance, and grow revenue in a fast-moving environment.

Qualifications

• Bachelor’s degree in business, operations, account management, or a related field, or equivalent practical experience.
• 7+ years of experience in partner operations, strategic account management, customer success, marketplace operations, program management, or a related field.
• Experience managing complex relationships with large enterprise, retail, technology, or consumer-service partners.
• Demonstrated experience taking programs from evaluation and pilot through launch and scaled operations.

Responsibilities

• Own day-to-day operational relationship with key B2B2C partners.
• Serve as the primary operational point of contact for assigned partners.
• Develop a deep understanding of each partner’s goals, customer journey, and success measures.
• Lead recurring business reviews and communicate performance, risks, opportunities, and action plans.
• Manage partner escalations through timely investigation and cross-functional coordination.
• Identify opportunities to expand partner programs, improve performance, and grow revenue.
• Design and lead pilot programs to validate scope, demand, pricing, and capacity.
• Coordinate cross-functional launch activities for partner programs.
• Oversee contract finalization, pricing, and service expectations with Legal and stakeholders.
• Establish scalable onboarding processes and training materials.

Skills

Strategic partner leadership

Operational judgment

Commercial judgment

Executive communication

Cross-functional influence

Program design and scalability

Data-driven decision-making

Process improvement

Escalation and risk management

Accountability and ownership

Customer and partner advocacy

Education

Bachelor’s degree or equivalent

Tools

CRM platforms

Workflow automation

Reporting tools

Job description

DOOR is seeking a Senior Partner Operations & Success Manager to drive the lifecycle of B2B2C partnerships from evaluation to scale. You will own day-to-day partner relationships, lead pilots, and coordinate cross-functional launches with BD, Product, Legal, Finance, and Operations.

You will develop deep partner insights, manage escalations, and identify opportunities to expand programs, improve performance, and grow revenue in a fast-moving environment.