Remote Part-Time Bilingual Tier 1 Support Agent

American Red Cross; Philadelphia (Philadelphia County); Remote; USD 45.847.000 - 61.033.000; Teilzeit

Benefits dieser Stelle

Medical, Dental Vision plans

Health Spending Accounts & Flexible SP

401K with up to 6% match

Paid Time Off

Zusammenfassung

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. This remote role is open to applicants across the United States and requires bilingual English and Spanish communication skills.

The position starts around January 4th, 2027 and offers a competitive benefits package. Responsibilities include handling inbound calls and emails, using system tools to resolve inquiries, and maintaining production metrics while helping volunteers and

Qualifikationen

• High School or equivalent required, or related experience.
• 1 year of customer service or call center experience preferred.
• Bilingual in English and Spanish preferred.
• Excellent customer service and problem-solving skills required.
• Ability to work from home in a fast-paced virtual call center environment.

Aufgaben

• Answer inbound calls and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations.
• Use information from computer systems and job aids to provide resolution to inquiries, update account records and note reason and resolution of inquiry.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards, including Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality.
• Triage complex problems and route callers to the appropriate resources.
• Perform other related duties as assigned.

Kenntnisse

Customer service

Call center experience

Bilingual English/Spanish

Data entry

Typing

Problem solving

Communication skills

Team collaboration

Tools

Microsoft Office

Customer service systems

Jobbeschreibung

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. This remote role is open to applicants across the United States and requires bilingual English and Spanish communication skills.

The position starts around January 4th, 2027 and offers a competitive benefits package. Responsibilities include handling inbound calls and emails, using system tools to resolve inquiries, and maintaining production metrics while helping volunteers and