Remote Part-Time Bilingual Customer Service Agent

American Red Cross; New York (NY); Remote; USD 22,000 - 29,000; Part time

Job summary

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. This remote role is open to candidates nationwide in the United States and starts around January 4th, 2027.

The ideal candidate is bilingual in English and Spanish and committed to delivering outstanding customer service. You will answer inbound calls and emails, perform basic account maintenance, and strive to meet production targets in a fast-paced home-based environment while

Qualifications

• Education: High School or equivalent required, or equivalent combination of education and related experience.
• 1 year of customer service, sales, or call center experience preferred, or equivalent combination of education and related experience.
• Excellent customer service and problem-solving skills; effective verbal and written communication; ability to work with potentially difficult customers.
• Proficiency with computer applications to meet customer needs quickly and efficiently in a fast-paced work from home virtual call center environment is required.
• Ability to work on a team.

Responsibilities

• Answer inbound call and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations.
• Use information from computer systems and job aids to provide resolution to inquiries, update account records and note reason and resolution of inquiry.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards, including Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality.
• Triage complex problems and route callers to
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication

Typing

MS Office

Education

High School or equivalent

Tools

Microsoft Office

CRM systems

Job description

The American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support our Training Services Team. This remote role is open to candidates nationwide in the United States and starts around January 4th, 2027.

The ideal candidate is bilingual in English and Spanish and committed to delivering outstanding customer service. You will answer inbound calls and emails, perform basic account maintenance, and strive to meet production targets in a fast-paced home-based environment while