Remote Part-Time Bilingual Customer Service Agent

American Red Cross; Oklahoma; Remote; USD 22,000 - 29,000; Part time

Benefits offered by this job

Medical, Dental Vision plans

401K with up to 6% match

PTO: Starting at 15 days a year

Job summary

American Red Cross is seeking remote Part-Time Tier 1 Customer Service Agents to support the Training Services Team. The ideal candidate is bilingual in English and Spanish and dedicated to delivering outstanding customer service from a home-based environment in the United States.

Responsibilities include answering inbound calls and emails, resolving inquiries, maintaining records, and achieving production targets while adhering to procedures and safety guidelines.

Qualifications

• High School or equivalent required, or equivalent combination of education and related experience required.
• 1 year of customer service, sales, or call center experience preferred, or equivalent combination of education and related experience required.
• Excellent customer service and problem-solving skills required. Effective verbal and written communication with the ability to handle difficult customers; fast-paced work-from-home environment.

Responsibilities

• Answer inbound calls and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations.
• Use information from computer systems and job aids to provide resolution to inquiries and update records.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards (AHT, Calls/Hour, Email/Hour, Online Time, Quality).
• Triage complex problems and route callers to appropriate resources.
• Perform other related duties as assigned.

Skills

Bilingual in English and Spanish

Excellent customer service

Typing and data entry

Education

High School or equivalent

Tools

Microsoft Office applications

Job description

American Red Cross is seeking remote Part-Time Tier 1 Customer Service Agents to support the Training Services Team. The ideal candidate is bilingual in English and Spanish and dedicated to delivering outstanding customer service from a home-based environment in the United States.

Responsibilities include answering inbound calls and emails, resolving inquiries, maintaining records, and achieving production targets while adhering to procedures and safety guidelines.