Remote P&C Insurance Support Specialist

Peak6 Investments LLC; Alabama; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Match

Remote and Hybrid Opportunities

Paid Holidays

Job summary

FOCUS is hiring a Customer Support professional to handle inbound calls and chats regarding personal lines policies, endorsements, and billing. You will process tasks, respond with accurate policy information, and maintain a positive client experience in a fully remote setup.

The role requires 2+ years in Personal Lines, solid communication skills, and the ability to multitask while meeting service standards. Flexibility for peak volumes and ongoing training are provided.

Qualifications

• Two years agency experience in Personal Lines including homeowners and other lines.
• Strong verbal and written communication skills.
• Ability to multitask and maintain accuracy under pressure.

Responsibilities

• Handle inbound calls and chats from clients and agents regarding personal lines policies.
• Provide policy information, billing, endorsements, and payments.
• Process tasks like updates, endorsements, cancellations while maintaining SLA.

Skills

Customer service

Multitasking

Communication

Education

Two years agency experience (Personal Lines)

Tools

Insurance systems

Office software

Job description

FOCUS is hiring a Customer Support professional to handle inbound calls and chats regarding personal lines policies, endorsements, and billing. You will process tasks, respond with accurate policy information, and maintain a positive client experience in a fully remote setup.

The role requires 2+ years in Personal Lines, solid communication skills, and the ability to multitask while meeting service standards. Flexibility for peak volumes and ongoing training are provided.