Remote P&C Call Center Specialist

PEAK6; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Pet insurance

401K match

Paid time off

Volunteer days

Parental leave

Remote and hybrid opportunities

Job summary

Team Focus Insurance Group is seeking a remote Customer Support Specialist to handle high-volume calls and chats for personal lines insurance. You will answer policy questions, process endorsements and billing inquiries, and ensure accurate documentation while delivering a positive client experience.

The role emphasizes multitasking, adherence to service standards, and collaboration with teammates. A 2-20 or 4-40 license is preferred, with strong communication skills and comfort with insurance

Qualifications

• Knowledge of Property/Casualty Insurance operations and policy elements preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently and maintain high accuracy.
• Self-motivated and able to work with minimal supervision.
• Active 2-20 or 4-40 license preferred.

Responsibilities

• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience.
• Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.
• Prioritize workload to meet service level agreements and departmental standards.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with team members and leadership to share knowledge, improve workflows, and enhance the overall client experience.
• Participate in training, coaching, and team meetings to maintain skill proficiency and stay current with policies and procedures.

Skills

Verbal communication

Written communication

Multitasking

Insurance systems

Office software

2-20 license

Education

Two years agency experience in Personal Lines

Tools

Microsoft Office

Job description

Team Focus Insurance Group is seeking a remote Customer Support Specialist to handle high-volume calls and chats for personal lines insurance. You will answer policy questions, process endorsements and billing inquiries, and ensure accurate documentation while delivering a positive client experience.

The role emphasizes multitasking, adherence to service standards, and collaboration with teammates. A 2-20 or 4-40 license is preferred, with strong communication skills and comfort with insurance