Remote Insurance Support Specialist

PEAK6; Alabama; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, Pet

401K Match

Paid Holidays

Tuition Reimbursement

Remote and Hybrid Opportunities

Job summary

Team Focus Insurance Group seeks a remote Customer Support Specialist to handle inbound calls and chats, assist clients with policy questions, and process policy updates and payments. You will work from a distraction-free home office, using company equipment, and adhere to data security standards.

The role emphasizes accuracy, multi-tasking, and excellent client service. The position requires 2+ years in Personal Lines, knowledge of P&C policies, and a valid insurance license or designation is

Qualifications

• Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience.
• Knowledge of Property/Casualty Insurance operations and policy elements preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently and maintain high accuracy.
• Proficiency with insurance systems and standard office software.
• An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred.

Responsibilities

• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience.
• Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.
• Prioritize workload to meet service level agreements and departmental standards.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with team members and leadership to share knowledge, improve workflows, and enhance the overall client experience.
• Participate in training, coaching, and team meetings to maintain skill proficiency and stay current with policies and procedures.

Skills

Customer service

Communication

Multitasking

Insurance knowledge

De-escalation

Education

Two years Agency experience in Personal Lines

Tools

Insurance systems

Office software

Job description

Team Focus Insurance Group seeks a remote Customer Support Specialist to handle inbound calls and chats, assist clients with policy questions, and process policy updates and payments. You will work from a distraction-free home office, using company equipment, and adhere to data security standards.

The role emphasizes accuracy, multi-tasking, and excellent client service. The position requires 2+ years in Personal Lines, knowledge of P&C policies, and a valid insurance license or designation is