Remote Insurance Customer Advocate

Peak6 Investments LLC; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

Flexible Spending Account (FSA)

401K Match

Paid holidays and PTO

Job summary

Team Focus Insurance Group is seeking a Customer Support Specialist to handle inbound calls and chats for personal lines policies from clients and agents. You will process endorsements, payments, and policy changes while maintaining high customer satisfaction.

Role requires homeowners experience, strong communication, and the ability to multitask in a remote call center environment. The company offers comprehensive benefits and remote/hybrid options.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently and maintain high accuracy.

Responsibilities

• Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner.
• Provide accurate information regarding policies, coverage, billing, payments, and endorsements.
• Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience.
• Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions.
• Prioritize workload to meet service level agreements and departmental standards.
• Collaborate with team members and leadership to improve workflows and the overall client experience.

Skills

Customer service

Communication

De-escalation

Multitasking

Insurance systems

Homeowners experience

Tools

Office software

Job description

Team Focus Insurance Group is seeking a Customer Support Specialist to handle inbound calls and chats for personal lines policies from clients and agents. You will process endorsements, payments, and policy changes while maintaining high customer satisfaction.

Role requires homeowners experience, strong communication, and the ability to multitask in a remote call center environment. The company offers comprehensive benefits and remote/hybrid options.