Remote P&C Insurance Call Center Specialist

Team Focus Insurance Group; United States; Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

401K match

Paid holidays

Job summary

Team Focus Insurance Group is seeking a remote Customer Support specialist to handle high-volume phone and chat inquiries for personal lines policies. You will answer questions, process endorsements, and assist with billing while maintaining service standards.

Strong communication skills, two years of agency experience in Personal Lines, and proficiency with insurance software are required. Remote work with flexible hours is available, and the team emphasizes collaboration and continuous

Qualifications

• Two years agency experience in Personal Lines including homeowners.
• Active 2-20 or 4-40 license or industry designation such as CPCU or CIC preferred.
• Strong verbal and written communication skills.
• Proficiency with insurance systems and standard office software.
• Ability to multitask and maintain accuracy under pressure.

Responsibilities

• Provide customer support via phone and chat, handling inquiries professionally.
• Process policy updates, endorsements, cancellations, and billing tasks accurately.
• Collaborate with team members to improve workflows and client experience.

Skills

Customer service

Verbal communication

Written communication

De-escalation

Multitasking

Education

Two years agency experience in Personal Lines

Tools

Insurance software

MS Office

Job description

Team Focus Insurance Group is seeking a remote Customer Support specialist to handle high-volume phone and chat inquiries for personal lines policies. You will answer questions, process endorsements, and assist with billing while maintaining service standards.

Strong communication skills, two years of agency experience in Personal Lines, and proficiency with insurance software are required. Remote work with flexible hours is available, and the team emphasizes collaboration and continuous