Remote Overnight Tier 2 ASG Support Technician

MaziCTools; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Motorola Solutions is seeking an ASG Support Technician Tier 2 to deliver expert remote troubleshooting and installation support for software and hardware, including laptops, servers, and LPR camera systems. You will handle complex issues from the support queue and document steps in the ticketing system.

The role requires strong networking and customer service experience, a valid US work authorization, and willingness to work the overnight shift from a US location.

Qualifications

• Associates Degree in a relevant field or 3+ years of equivalent experience.
• 2+ years of Networking experience.
• 2+ years of customer service experience.

Responsibilities

• Install or troubleshoot software and hardware including laptops, servers, and IP cameras.
• Provide courteous, knowledgeable troubleshooting via phone, email, or in person.
• Log issues and resolutions in the department ticketing system.
• Support after-hours and on-call, with remote access to customer systems.

Skills

Networking Experience

Customer Service Experience

Troubleshooting

Remote Support

Phone Support

Education

Associates Degree in a relevant field

3+ years of equivalent work experience

Tools

Ticketing System

Remote Access Tools

Job description

Motorola Solutions is seeking an ASG Support Technician Tier 2 to deliver expert remote troubleshooting and installation support for software and hardware, including laptops, servers, and LPR camera systems. You will handle complex issues from the support queue and document steps in the ticketing system.

The role requires strong networking and customer service experience, a valid US work authorization, and willingness to work the overnight shift from a US location.