Technical Support Technician I - Dispatch & Network Ops

Motorola Solutions; Milwaukee (WI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Support Technician to support end-users, diagnose hardware and software issues, and maintain service quality in security-sensitive environments. You will work across Windows and Linux, perform network diagnostics, and collaborate with engineering teams to resolve incidents.

Qualifications include a High School Diploma, 2+ years in Technical Support, and the ability to obtain background clearance.

Qualifications

• High School Diploma
• 2+ years of experience in Technical Support
• Ability to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Responsibilities

• Deliver technical support to end-users via phone, email, and chat to resolve complex software and hardware issues
• Analyze and troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux operating systems
• Assist with network diagnostics and connectivity, escalating complex technical challenges to specialized engineering teams
• Create knowledge base documentation for common technical issues to assist in building internal resources
• Oversee issue tracking to help ensure rapid resolution and deliver high user satisfaction

Skills

Technical Troubleshooting

System Environments

Ticketing Systems

Customer Service

Team Collaboration

Education

CompTIA A+

Network+

ITIL framework familiarity

Job description

Motorola Solutions is seeking a Customer Support Technician to support end-users, diagnose hardware and software issues, and maintain service quality in security-sensitive environments. You will work across Windows and Linux, perform network diagnostics, and collaborate with engineering teams to resolve incidents.

Qualifications include a High School Diploma, 2+ years in Technical Support, and the ability to obtain background clearance.