Overnight Tier 1 NOC Analyst – Incident Response

Motorola Solutions; Schaumburg (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Paid Time Off

Job summary

Motorola Solutions in Schaumburg, IL is hiring an Overnight Tier 1 NOC Analyst to monitor and analyze system performance in a 24x7 environment, focusing on uptime and rapid incident resolution. The role requires a Bachelor's degree or equivalent practical experience in technical customer support, US citizenship, and ability to pass background checks.

You will collaborate with Engineering and Management, escalate to specialized teams as needed, and contribute to safe, reliable operations within

Qualifications

• Bachelor's degree or equivalent practical experience in technical customer support.
• US citizenship and ability to pass background checks.
• Experience in a 24x7 NOC or incident-driven environment.
• Strong communication in high-urgency scenarios.

Responsibilities

• Monitor system performance to ensure uptime across critical infrastructure.
• Lead incident management workflows for timely resolutions within standards.
• Coordinate cross-functional resolution with Engineering and Management teams.
• Communicate with customers clearly during high-urgency events.

Skills

Technical Literacy

ITIL Frameworks

System Operations

Education

Bachelor's degree or equivalent practical experience in technical customer support

Job description

Motorola Solutions in Schaumburg, IL is hiring an Overnight Tier 1 NOC Analyst to monitor and analyze system performance in a 24x7 environment, focusing on uptime and rapid incident resolution. The role requires a Bachelor's degree or equivalent practical experience in technical customer support, US citizenship, and ability to pass background checks.

You will collaborate with Engineering and Management, escalate to specialized teams as needed, and contribute to safe, reliable operations within