Remote Customer Support Technician – Critical Systems

Motorola Solutions; Schaumburg (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Customer Support Technician to empower customers by maintaining critical communication systems. You will diagnose and resolve software/hardware issues, analyze dispatch software on Windows and Linux, and collaborate with engineering to ensure uninterrupted operations.

A Bachelor's degree or equivalent practical experience is welcomed. Ideal candidates have 2+ years in technical support, proficiency with ticketing tools, and comfort with remote troubleshooting.

Qualifications

• Technical Troubleshooting to analyze and resolve issues spanning operating systems, network protocols, and software applications.
• System Environments to support proprietary solutions within Windows and Linux platforms.
• Ticketing Systems to manage, document, and oversee incident resolution through service desk tools.
• Customer Service to deliver responsive, high-quality assistance while maintaining user satisfaction.
• Team Collaboration to partner across technical teams on issue escalations and knowledge sharing.
• Relevant IT certifications such as CompTIA A+, Network+, or ITIL framework familiarity.
• Experience with cloud platforms, remote support tools, or scripting languages.
• Experience with AI-enhanced productivity tools.

Responsibilities

• Deliver technical support to end-users via phone, email, and chat to resolve complex software and hardware issues.
• Analyze and troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux operating systems.
• Assist with network diagnostics and connectivity, escalating complex technical challenges to specialized engineering teams.
• Create knowledge base documentation for common technical issues to assist in building internal resources.
• Oversee issue tracking to help to ensure rapid resolution and deliver high user satisfaction.

Skills

Technical Troubleshooting

System Environments

Ticketing Systems

Customer Service

Team Collaboration

Education

High School Diploma

Job description

Motorola Solutions is seeking a Customer Support Technician to empower customers by maintaining critical communication systems. You will diagnose and resolve software/hardware issues, analyze dispatch software on Windows and Linux, and collaborate with engineering to ensure uninterrupted operations.

A Bachelor's degree or equivalent practical experience is welcomed. Ideal candidates have 2+ years in technical support, proficiency with ticketing tools, and comfort with remote troubleshooting.