Remote Outbound Collections Specialist: Build Payment Plans

Prince Perelson & Associates; Chicago (IL); Remote; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

Permanently remote (WFH)

Day One benefits: Medical, Dental, VIs

401(K) matching + Roth option

PTO & paid holidays

Job summary

PrincePerelson & Associates is seeking experienced Outbound Collections Agents to join our remote team. Ideal candidates enjoy solving problems, making high‑volume calls, and helping customers find solutions for past‑due payments from home.

Requirements include 1–2 years of outbound collections experience within the last few years, ability to create payment plans, and a commitment to excellent customer service while meeting KPI targets.

Qualifications

• 1–2 years of full‑time outbound collections experience within the last 3–5 years.
• Experience creating payment plans and finding solutions for customers.
• Ability to provide above‑and‑beyond service and hit metrics.

Responsibilities

• Make outbound calls to collect overdue payments on personal loans.
• Assist customers in finding the best payment plan for their situation.
• Accurately record customer information in their accounts.

Skills

Outbound collections experience

Payment plan creation

Independent problem solver

Hit KPI goals

Tools

Various computer programs

Job description

PrincePerelson & Associates is seeking experienced Outbound Collections Agents to join our remote team. Ideal candidates enjoy solving problems, making high‑volume calls, and helping customers find solutions for past‑due payments from home.

Requirements include 1–2 years of outbound collections experience within the last few years, ability to create payment plans, and a commitment to excellent customer service while meeting KPI targets.