CashNetUSA Outbound Collections Representative (Remote)

Enova International; United States; Remote; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off and holidays

Paid parental leave

Job summary

A leading financial technology company is seeking an Outbound Collections Representative. This fully remote role requires strong communication skills and the ability to negotiate payment arrangements with customers. Candidates should have at least 2 years of experience in collections and be comfortable using CRM software. The position offers a competitive hourly rate and comprehensive benefits, including health insurance and 401(k) matching.

Qualifications

• 2 or more years of experience in a collections role, preferably in outbound collections.
• Strong communication and negotiation skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Conduct outbound calls to customers with overdue accounts.
• Maintain accurate records of collection activities.
• Identify and address account discrepancies.

Skills

Communication skills

Negotiation skills

Organizational skills

CRM software proficiency

Attention to detail

Tools

Google Office Suite

Job description

Overview

CashNetUSA Outbound Collections Representative (Remote). This role is entirely remote with residency requirements within 100 miles of Chicago, IL, South Jordan, UT, or in IA, MO, WI, and WY. The position operates remotely after a 4-week training program in which you will specialize in one Enova brand. You will manage and collect overdue payments from customers through proactive outreach, negotiate payment arrangements, resolve account discrepancies, and maintain positive customer relationships while ensuring compliance with company policies and legal regulations.

Note: This role requires eligibility to work in the United States without visa sponsorship at this time.

Responsibilities

• Conduct outbound calls to customers with overdue accounts to discuss payment status and negotiate payment arrangements
• Maintain accurate and detailed records of all collection activities and customer interactions in Enova’s CRM system
• Identify and address account discrepancies or issues that may impact payment collection
• Collaborate with the collections team to develop and implement effective collection strategies and procedures
• Ensure compliance with federal, state, and local collection regulations and company policies
• Provide exceptional customer service while handling sensitive financial information and maintaining professionalism

Requirements

• 2 or more years of experience in a collections role, preferably in an outbound collections capacity
• Strong communication and negotiation skills with the ability to handle challenging conversations tactfully
• Excellent organizational skills and attention to detail
• Proficiency in using CRM software and Google Office Suite
• Ability to work independently and as part of a team in a fast-paced environment
• Knowledge of relevant collection laws and regulations

Compensation

The budgeted hourly rate for this position is $21.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Seniority level

Entry level

Employment type

Full-time

Job function

Accounting/Auditing and Finance

Industries

Technology, Information and Internet