Remote Outbound Collections Specialist

Enova International; United States; Remote; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Paid time off and holidays

Sabbatical program

Employee recognition programs

Charitable matching

Job summary

A leading financial technology company is seeking an Outbound Collections Representative to manage delinquent accounts through proactive customer contact. The ideal candidate will manage 150-200 calls daily, negotiate payment arrangements, and resolve customer concerns with professionalism. Candidates should have at least 1 year of experience in debt collections, exhibit strong conflict resolution skills, and be proficient in communication. This fully remote position offers a competitive salary and robust benefits, emphasizing a values-driven workplace.

Qualifications

• Minimum of 1 year of experience in high volume debt collections.
• Proficient in conflict resolution and communication.
• Strong negotiation abilities with genuine customer empathy.
• Self-managed for remote work with strict schedule adherence.
• Quick-thinking and logical problem-solving skills.
• Knowledge of TCPA and related collection laws.

Responsibilities

• Manage high volume of outbound calls efficiently.
• Negotiate and execute payment arrangements.
• Resolve customer concerns related to late payments.
• Communicate effectively regarding overdue payments.
• Maintain accurate customer interaction records.

Skills

Conflict resolution

Communication skills

Negotiation

Active listening

Problem-solving

Time management

Job description

A leading financial technology company is seeking an Outbound Collections Representative to manage delinquent accounts through proactive customer contact. The ideal candidate will manage 150-200 calls daily, negotiate payment arrangements, and resolve customer concerns with professionalism. Candidates should have at least 1 year of experience in debt collections, exhibit strong conflict resolution skills, and be proficient in communication. This fully remote position offers a competitive salary and robust benefits, emphasizing a values-driven workplace.