Remote Ops Supervisor - FEHB Program Lead

Maximus; Montpelier (VT); Remote; USD 51,000 - 57,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Equal opportunity employer

Job summary

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program. This position is fully remote and requires U.S. citizenship, ability to pass a federal background check, and reliable home connectivity.

The role involves supervising day-to-day work, monitoring performance against SLA, and coordinating with internal teams to ensure timely, accurate results. A Bachelor's degree and 3+ years of relevant experience are required, with familiarity in eligibility/benefits verification and

Qualifications

• Bachelor's degree and 3+ years of relevant professional experience required.
• Experience processing eligibility or benefits verification cases.
• Familiarity with vital records and court documents.
• Experience with mailroom and imaging operations.
• Experience supervising work that handles PII.

Responsibilities

• Assign day-to-day work items and monitor performance against SLA.
• Work with other departments to ensure timely, accurate completion.
• Lead, coach, train, and counsel direct reports.
• Respond to escalated inquiries in a timely, professional manner.
• Produce weekly/monthly reports for staff review.

Skills

Team leadership

Coaching

Communication

Policy compliance

Education

Bachelor's degree

Tools

MS Office

Imaging software

Job description

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program. This position is fully remote and requires U.S. citizenship, ability to pass a federal background check, and reliable home connectivity.

The role involves supervising day-to-day work, monitoring performance against SLA, and coordinating with internal teams to ensure timely, accurate results. A Bachelor's degree and 3+ years of relevant experience are required, with familiarity in eligibility/benefits verification and