Remote Ops Supervisor - Federal Programs

Maximus; Honolulu (HI); Remote; USD 51,000 - 57,000; Full time

Job summary

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program in a fully remote capacity. The role requires US citizenship and the ability to pass a federal background check. Equipment is provided and remote-work infrastructure must meet program security standards.

Essential duties include assigning daily work, monitoring SLA compliance, coordinating with other departments, and coaching staff. Minimum qualifications include a bachelor’s degree and 3+ years of relevant experience in

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience or equivalent.
• Experience processing eligibility or benefits verification cases.
• Familiarity with vital records and court documents.
• Experience with mailroom and imaging operations.
• Experience supervising work that handles PII.

Responsibilities

• Assign day-to-day work items.
• Monitor employee performance for SLA compliance.
• Collaborate with other departments to ensure timely and accurate work.
• Lead, coach, train, and counsel direct reports.
• Respond to escalated inquiries in a timely, professional manner.
• Produce weekly/monthly reports for staff.

Education

Bachelor's degree in relevant field

Job description

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program in a fully remote capacity. The role requires US citizenship and the ability to pass a federal background check. Equipment is provided and remote-work infrastructure must meet program security standards.

Essential duties include assigning daily work, monitoring SLA compliance, coordinating with other departments, and coaching staff. Minimum qualifications include a bachelor’s degree and 3+ years of relevant experience in