Remote Ops Supervisor – Federal Benefits Lead

Maximus; Boise (ID); À distance; USD 51 000 - 57 000; Plein temps

Résumé du poste

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program. This fully remote role requires U.S. citizenship and the ability to pass a federal background check.

Equipment will be provided, and home setup must meet security and connectivity requirements. You will lead daily workflows, monitor performance, and generate regular reports while coordinating with other departments to ensure compliance and quality service.

Qualifications

• Bachelor's degree in relevant field and 3+ years of professional experience.
• Experience processing eligibility or benefits verification cases.
• Familiarity with vital records and court documents.
• Experience with mailroom and imaging operations.
• Experience supervising work that handles PII.

Responsabilités

• Assign day-to-day work items.
• Monitor employee performance for SLA compliance.
• Collaborate with other departments to ensure timely, accurate work.
• Lead, coach, train and counsel direct reports.
• Respond to escalated inquiries in a timely, professional manner.
• Produce weekly/monthly reports for staff.

Connaissances

Leadership

People management

Coaching

Formation

Bachelor's degree

Description du poste

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program. This fully remote role requires U.S. citizenship and the ability to pass a federal background check.

Equipment will be provided, and home setup must meet security and connectivity requirements. You will lead daily workflows, monitor performance, and generate regular reports while coordinating with other departments to ensure compliance and quality service.