Remote Operations Supervisor - Benefits & Compliance

Maximus; Juneau (AK); A distancia; USD 51.000 - 57.000; Jornada completa

Descripción de la vacante

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program in a fully remote capacity. The role requires a US citizen and the ability to pass a federal background check. Equipment provided and remote work setup must meet security and connectivity standards.

Key duties include assigning daily work items, monitoring SLA compliance, coaching staff, coordinating with other departments, handling escalated inquiries, and producing regular performance reports.

Formación

• Bachelor's degree in a relevant field and 3+ years of relevant professional experience required, or equivalent combo of education and experience.
• Experience processing eligibility or benefits verification cases.
• Familiarity with vital records and court documents.
• Experience with mailroom and imaging operations.
• Experience supervising work that handles PII.

Responsabilidades

• Assign day-to-day work items.
• Monitor employee performance for compliance with established protocol (SLA).
• Work with other departments to ensure timely and accurate work.
• Lead, coach, train, and counsel direct reports.
• Respond to escalated inquiries in a timely, professional manner.
• Produce weekly/monthly reports for staff.

Educación

Bachelor's degree in relevant field

Descripción del empleo

Maximus is seeking an OPS Supervisor to support our OPM - FEHB program in a fully remote capacity. The role requires a US citizen and the ability to pass a federal background check. Equipment provided and remote work setup must meet security and connectivity standards.

Key duties include assigning daily work items, monitoring SLA compliance, coaching staff, coordinating with other departments, handling escalated inquiries, and producing regular performance reports.