Remote Ops Coordinator - Billing & Process Improvement

Russell Tobin; Cupertino (CA); Remote; USD 76,000 - 108,000; Full time

Job summary

Russell Tobin is seeking an experienced Operations Coordinator V to support timekeeper onboarding, billing accuracy, and data workflows on a 3-month W2 contract. The role is almost remote with limited onsite requirements in select locations, and a standard full-time schedule.

Ideal candidates will have 5+ years in billing or financial operations, plus experience in high-volume environments and program management support.

Qualifications

• 5+ years of billing, accounts receivable, invoicing, or financial operations experience.
• Experience in high-volume customer support, operations, or service environments.
• Experience supporting program management and operational initiatives.

Responsibilities

• Serve as the Tier 2 escalation point for Tier 1 support and prepare complex issues for management review.
• Provide backup support for Tier 1 operations.
• Identify recurring issues, escalation trends, and opportunities for process improvement.
• Support system testing, data validation, and workflow improvement projects.
• Own the Timekeeper portion of the Vendor Onboarding workflow.
• Collaborate with internal teams and outside counsel to investigate and resolve billing discrepancies.
• Support program management activities for annual Promotion & Graduation and Rate Turnover cycles.
• Develop and maintain process documentation and knowledge base materials.
• Manage competing priorities while maintaining accuracy and meeting deadlines.

Skills

Communication skills

High-volume operations

Problem solving

Independent worker

Documentation

Tools

TeamConnect

Litify

E-billing platforms

Job description

Russell Tobin is seeking an experienced Operations Coordinator V to support timekeeper onboarding, billing accuracy, and data workflows on a 3-month W2 contract. The role is almost remote with limited onsite requirements in select locations, and a standard full-time schedule.

Ideal candidates will have 5+ years in billing or financial operations, plus experience in high-volume environments and program management support.