Remote Invoice-to-Cash Billing Support Specialist

Russell Tobin; California; A distancia; USD 171.924.000 - 200.579.000; Jornada completa

Descripción de la vacante

Russell Tobin is seeking an Invoice-to-Cash Support Specialist to support a rapidly growing technology company’s Finance team. This remote, customer-facing role handles high-volume billing inquiries and reconciliations across multiple systems.

You will research issues, coordinate with Sales, GTM, and Billing teams, and provide clear responses to move cases to resolution. Priorities shift quickly in a fast-paced environment.

Formación

• Hands-on, customer-facing experience in accounts receivable, billing operations, order-to-cash, Invoice-to-Cash, finance operations, or a high-volume customer operations environment.
• Intermediate Excel or Google Sheets skills, including lookups, pivot tables, and basic reconciliation logic.
• Experience managing a ticket, case, or support queue with multiple open items at different stages.
• Experience understanding how customer contracts, orders, or commercial terms translate into invoices.
• Strong attention to detail and the ability to identify small variances, incorrect invoice references, mismatched payment information, and date discrepancies.
• Strong written communication skills with the ability to provide clear, professional responses that customers and internal partners can immediately act on.
• Strong research and problem-solving skills with the ability to work across multiple systems and data sources.
• Ability to independently manage a high-volume workload in a remote environment without close supervision.

Responsabilidades

• Serve as frontline resource for high-volume customer billing and Invoice-to-Cash questions, owning cases from open through resolution within established SLAs.
• Own internal escalations from Sales and GTM teams and coordinate across Billing, Sales Operations, Revenue Operations, Tax, Support, and other internal teams to resolve issues.
• Work directly with customers to resolve billing and payment questions, including obtaining missing remittance information, clarifying account details, and providing clear customer-ready responses.
• Take on research and reconciliation work from Collections and Cash Application teams so those teams can remain focused on managing their accounts.
• Investigate payments, unapplied cash, credits, invoice discrepancies, and other transactional or administrative issues.
• Perform account reconciliations across customer ledgers, payment processors, billing platforms, ERP systems, and the general ledger when payments, credits, or account balances do not align.
• Research discrepancies involving invoice numbers, dates, payment records, balances, and customer account activity.
• Identify recurring process or system gaps and elevate them to the appropriate teams.
• Track system configuration issues and engineering-related fixes through resolution.
• Maintain ownership of multiple open cases at different stages and keep customers and internal stakeholders informed of progress.
• Reprioritize quickly as new high-priority customer or business issues emerge.

Conocimientos

Accounts receivable

Billing operations

Invoice-to-Cash

Customer-facing

Excel/Sheets

Herramientas

Stripe

NetSuite

Tesorio

JIRA

Descripción del empleo

Russell Tobin is seeking an Invoice-to-Cash Support Specialist to support a rapidly growing technology company’s Finance team. This remote, customer-facing role handles high-volume billing inquiries and reconciliations across multiple systems.

You will research issues, coordinate with Sales, GTM, and Billing teams, and provide clear responses to move cases to resolution. Priorities shift quickly in a fast-paced environment.