Remote Operations Supervisor – Event Processing

Verra Mobility; Arizona City (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Verra Mobility is seeking an Operations Supervisor (Event Processing) to lead a remote team responsible for ensuring staffing aligns with SLA needs and ever-changing customer requirements. You will help develop training materials and drive high-quality output while collaborating with the Government Solutions division.

The role emphasizes a customer-centric mindset, strong leadership, and effective cross-functional coordination, with a focus on process improvement and service recovery when needed.

Qualifications

• Bachelor's degree required; or equivalent work experience.
• At least two years of leadership experience; previous supervisor experience is a plus.
• Ability to develop and successfully engage with employees.
• Strong analytical, problem solving, and decision-making skills.
• Ability to maintain professionalism and to work well with others.
• Exceptional relationship building skills with internal and external stakeholders.
• Strong verbal and written communication skills.
• Quality driven with a strong attention to detail.
• Ability to prioritize, multi-task and meet deadlines.
• Proficient in Microsoft Office (Word, PowerPoint, and Excel).

Responsibilities

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
• Manages day-to-day operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
• Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Perform other duties as assigned.

Skills

Leadership experience

Employee development

Communication skills

Problem solving

Time management

Team collaboration

Quality focus

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Word

Job description

Verra Mobility is seeking an Operations Supervisor (Event Processing) to lead a remote team responsible for ensuring staffing aligns with SLA needs and ever-changing customer requirements. You will help develop training materials and drive high-quality output while collaborating with the Government Solutions division.

The role emphasizes a customer-centric mindset, strong leadership, and effective cross-functional coordination, with a focus on process improvement and service recovery when needed.