Remote Operations Supervisor: Event Processing

Verra Mobility; Mesa (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Verra Mobility seeks an Operations Supervisor for Remote Event Processing to lead a team, monitor inventory and staffing to meet customer SLAs, and drive high-quality output with a strong customer focus.

You will train processors, conduct regular coaching, handle performance issues with HR, and collaborate across departments to optimize processes. The role requires a Bachelor’s degree, 2+ years in leadership, and proficiency with Microsoft Office, especially Excel.

Qualifications

• Bachelor’s degree required; or equivalent work experience.
• At least two years of leadership experience; previous supervisor experience is a plus.
• Ability to develop and successfully engage with employees.
• Strong analytical, problem solving, and decision-making skills.
• Ability to maintain professionalism and to work well with others.
• Exceptional relationship building skills, both internal and external
• Strong verbal and written communication skills.
• Quality driven with a strong attention to detail
• Ability to prioritize, multi-task and meet all assigned deadlines.
• Strong computer skills using Microsoft Office (Word, PowerPoint, and especially Excel).

Responsibilities

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
• Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
• Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
• Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
• Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
• Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
• Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
• Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
• Perform other duties as assigned.

Skills

Leadership

Communication

Analytical

Problem solving

Relationship building

Attention to detail

Time management

Team coaching

Education

Bachelor’s degree

Tools

MS Excel

Microsoft Office

MS Word

PowerPoint

Job description

Verra Mobility seeks an Operations Supervisor for Remote Event Processing to lead a team, monitor inventory and staffing to meet customer SLAs, and drive high-quality output with a strong customer focus.

You will train processors, conduct regular coaching, handle performance issues with HR, and collaborate across departments to optimize processes. The role requires a Bachelor’s degree, 2+ years in leadership, and proficiency with Microsoft Office, especially Excel.