Event Processing Team Lead — Client-Focused Ops

Verra Mobility Corporation; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

Verra Mobility is seeking a Processing Specialist-Team Lead in our Government Solutions Event Processing group. This developing leader will coach a team, manage performance metrics, and handle escalations with a customer-centric mindset.

The role reports to the Operations Supervisor and emphasizes high-quality work, efficient production, and collaboration with internal and external stakeholders to drive continuous improvement.

Qualifications

• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead/facilitate meetings.
• Proven ability to multi-task, prioritize, and meet deadlines.
• Decisive with sound judgment and leadership presence.
• Professionalism across groups and levels of leadership.
• Strong interpersonal, organizational and conflict management skills.
• Advanced computer skills with O365 and reporting databases.

Responsibilities

• Regularly reviews processor performance and coaches to close gaps.
• Serve as leader within a team environment and spot escalations.
• Coordinate daily metrics and respond to inquiries professionally.
• Provide feedback to leadership and suggest process improvements.
• Collaborate on planning sessions using continuous improvement methods.
• Partner with outside vendors and subcontractors as needed.
• Oversee the office and team when supervisor is out.
• Open, scan, and process inbound customer correspondence.
• Handle customer service inquiries and client interactions.

Skills

Problem-solving

Analytical

Written & verbal communication

Fast-paced work style

Meeting facilitation

Multi-tasking & prioritization

Decision making

Interpersonal & leadership

O365 & reporting databases

Education

High School Diploma / GED

College experience or equivalent

Tools

O365 suite

Reporting databases

Job description

Verra Mobility is seeking a Processing Specialist-Team Lead in our Government Solutions Event Processing group. This developing leader will coach a team, manage performance metrics, and handle escalations with a customer-centric mindset.

The role reports to the Operations Supervisor and emphasizes high-quality work, efficient production, and collaboration with internal and external stakeholders to drive continuous improvement.