Team Lead, Government Event Processing

Verra Mobility Corporation; Arizona; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Verra Mobility in the United States is seeking a Team Lead for its Government Solutions Event Processing department. The role centers on reliable leadership, high-quality work, and customer focus, with responsibility for coaching the team and steering daily operations.

The ideal candidate will mentor colleagues, manage escalations, and drive continuous improvement through metrics and collaboration with vendors, while supporting the supervisor and aligning with Verra Mobility values.

Qualifications

• Demonstrated leadership and coaching abilities in a team setting.
• Customer-centric mindset with strong judgment and problem solving.
• Ability to analyze metrics and provide actionable feedback.

Responsibilities

• Regularly review team performance and provide coaching to address gaps.
• Inspire and lead a team within a collaborative environment.
• Act as initial point of contact for escalations and issues.
• Collect and disseminate daily metrics and respond professionally to inquiries.
• Collaborate on planning using continuous improvement methodologies.
• Partner with outside vendors as needed and handle internal project work.
• Oversee team operations in supervisor's absence.

Skills

Leadership

Coaching

Customer focus

Decision making

Communication

Job description

Verra Mobility in the United States is seeking a Team Lead for its Government Solutions Event Processing department. The role centers on reliable leadership, high-quality work, and customer focus, with responsibility for coaching the team and steering daily operations.

The ideal candidate will mentor colleagues, manage escalations, and drive continuous improvement through metrics and collaboration with vendors, while supporting the supervisor and aligning with Verra Mobility values.