Processing Team Lead — Elevate Ops & Coaching

Verra Mobility Corporation; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Verra Mobility Corporation is seeking a Team Lead for the Government Solutions Event Processing department. The role emphasizes leadership, reliability, judgment, and a customer-centric mindset to balance internal and external stakeholders.

The Team Lead will support the Supervisor, coach the team on performance and quality, and drive continuous improvement while coordinating with external vendors as needed.

Qualifications

• Demonstrated leadership with coaching and training abilities.
• Customer-centric mindset with strong communication.
• Ability to manage escalations and guide a team towards metrics.

Responsibilities

• Regularly reviews processor performance and provides coaching to close gaps.
• Serve as leader within a team environment and point of contact for escalations.
• Collects and disseminates daily metrics and responds professionally to inquiries.
• Collaborate in planning sessions and drive continuous improvement.
• Oversees office and team in supervisor's absence and supports project work.

Skills

Coaching

Leadership

Customer focus

Communication

Problem solving

Job description

Verra Mobility Corporation is seeking a Team Lead for the Government Solutions Event Processing department. The role emphasizes leadership, reliability, judgment, and a customer-centric mindset to balance internal and external stakeholders.

The Team Lead will support the Supervisor, coach the team on performance and quality, and drive continuous improvement while coordinating with external vendors as needed.