Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Lakeway (TX); A distancia; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid health insurance

401K with employer match

Paid holidays and time off

Professional growth opportunities

Descripción de la vacante

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote/Hybrid setup. The role oversees performance, compliance, service excellence, and book of business management.

Requires 10+ years in the industry, active licensing, and strong analytical and people skills. Ideal candidates will drive staff development, HR compliance, and client service, while supporting renewals and new business.

Formación

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsabilidades

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Recruitment, interviewing and onboarding participation.
• Monitor performance, productivity, efficiency, quality, and service standards.
• Develop future branch operations leaders and succession planning.
• Oversee policy administration, placement, billing, claims support and documentation accuracy.
• Support renewals and new business processes end-to-end.
• Deliver evaluations and maintain transparent communication with leadership.

Conocimientos

Analytical skills

Problem solving

Decision making

Customer service

Communication

Multitasking

Organizational skills

Educación

High School Diploma

Professional designations preferred

Herramientas

MS Office

Descripción del empleo

Insurance Office of America, Inc. seeks an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote/Hybrid setup. The role oversees performance, compliance, service excellence, and book of business management.

Requires 10+ years in the industry, active licensing, and strong analytical and people skills. Ideal candidates will drive staff development, HR compliance, and client service, while supporting renewals and new business.