Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Shreveport (LA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries & bonus potential

Company-paid health insurance

401K with employer match

Professional growth & career progress

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote/hybrid setting. The role focuses on performance management, process compliance, client service excellence, and book-of-business oversight across the branch.

Ideal candidates bring 10+ years in the industry or 7+ years in sales/relationship roles, active licensing, and strong analytical and communication skills.

Qualifications

• 10+ years in insurance or related field; or 7+ years in sales/marketing/relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance license is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organization.
• Proficiency with MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Lead Account Management staff and guide performance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Manage assigned book of business and client relationships.
• Support renewals and service needs with professional coverage.
• Analyze performance data and drive improvements.
• Maintain accurate data across agency and carrier systems.
• Balance workloads to ensure service continuity.

Skills

Industry experience

Analytical skills

Customer service

Communication

Decision making

Multitasking

Organizational skills

Education

High School Diploma

Active Insurance License

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote/hybrid setting. The role focuses on performance management, process compliance, client service excellence, and book-of-business oversight across the branch.

Ideal candidates bring 10+ years in the industry or 7+ years in sales/relationship roles, active licensing, and strong analytical and communication skills.