Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Wilmington Island (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career growth opportunities

Job summary

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and oversee day-to-day operations within the branch. You will guide performance, ensure process compliance, maintain service excellence, and manage an assigned book of business.

Ideal candidates bring extensive industry experience, an active insurance license, and strong analytics. The role emphasizes staff development, recruitment involvement, and delivering proactive client

Qualifications

• Active insurance license required.
• Thorough knowledge of insurance brokerage and client needs.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication and organizational abilities.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Recruitment and onboarding participation.
• Balance workloads to ensure service continuity.
• Oversee policy administration, placement, billing, and renewals.
• Monitor performance metrics and drive process improvements.

Skills

Industry experience

Sales/Marketing/Relationship exp

Analytical problem-solving

Customer service orientation

MS Office proficiency

Education

Active insurance license

Professional designations preferred

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and oversee day-to-day operations within the branch. You will guide performance, ensure process compliance, maintain service excellence, and manage an assigned book of business.

Ideal candidates bring extensive industry experience, an active insurance license, and strong analytics. The role emphasizes staff development, recruitment involvement, and delivering proactive client