Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Pleasanton (TX); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and sick time

401K with employer match

Professional growth opportunities

Respectful culture

Job summary

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and oversee day-to-day operations within the branch. The role focuses on performance, compliance, service excellence, staff development, and managing an assigned book of business.

The ideal candidate has 10+ years in the industry (or 7+ years in sales/marketing/relationship management), active licensing, strong analytical skills, and MS Office proficiency.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving and decision-making skills.
• Excellent customer service, communication, multitasking and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure HR policies and processes are followed.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and anticipate client needs.

Skills

Industry experience

Insurance brokerage

Active licensing

Professional designations

Analytical skills

Customer service

MS Office

High school diploma

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead Account Management staff and oversee day-to-day operations within the branch. The role focuses on performance, compliance, service excellence, staff development, and managing an assigned book of business.

The ideal candidate has 10+ years in the industry (or 7+ years in sales/marketing/relationship management), active licensing, strong analytical skills, and MS Office proficiency.