Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Richardson (TX); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Career progression opportunities

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and manage an assigned book of business. The role emphasizes leadership, process improvement, and client relationship management.

Ideal candidates bring 10+ years in the industry (or 7+ years in sales/marketing), active licensing, and strong MS Office skills. IOA offers health insurance, 401(k), holidays, and growth opportunities.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving and decision-making skills
• Exceptional customer service, communication, multitasking and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Lead and oversee Account Management staff and provide coaching
• Monitor productivity, efficiency, quality, and service standards
• Ensure compliance with HR policies and processes
• Participate in hiring, interviewing and onboarding
• Balance workloads to ensure service continuity
• Manage an assigned book of business
• Serve as subject matter expert for coverage and service questions
• Support renewals and service needs
• Oversee policy administration, placement, billing, claims support and documentation
• Lead or support renewal and new business processes
• Deliver excellent service and proactively anticipate client needs
• Promote IOA culture and engagement
• Stay updated on company policies and procedures
• Demonstrate integrity and leadership

Skills

Insurance brokerage knowledge

Active licensing

MS Office

Customer service

Analytical skills

Communication

Organizational skills

Decision making

Education

High School Diploma (or equivalent)

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and manage an assigned book of business. The role emphasizes leadership, process improvement, and client relationship management.

Ideal candidates bring 10+ years in the industry (or 7+ years in sales/marketing), active licensing, and strong MS Office skills. IOA offers health insurance, 401(k), holidays, and growth opportunities.