Remote Operations Leader – Commercial Lines

Insurance Office Of America, Inc.; Summerville (SC); A distancia; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-paid health insurance

401K with employer match

Paid holidays and vacation time

Career growth opportunities

Descripción de la vacante

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team. The role includes directing day-to-day operations, ensuring compliance, and driving service excellence for a designated book of business.

The ideal candidate has 10+ years in insurance brokerage or related experience, active licensing, and strong leadership, analytical, and communication skills.

Formación

• Active license required; professional designations preferred.
• High School Diploma or equivalent.
• Strong analytical and problem-solving abilities.
• Excellent customer service and communication skills.

Responsabilidades

• Monitor productivity, quality, and service standards for the account management team.
• Lead and coach Account Management staff; ensure HR and policy compliance.
• Oversee renewal and new business processes for a book of business.
• Manage client relationships and support service needs and renewals.
• Ensure accurate data across agency and carrier systems; support onboarding.

Conocimientos

Analytical skills

Customer service

Communication

Decision making

MS Office

Educación

Active professional license

High School Diploma

Descripción del empleo

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team. The role includes directing day-to-day operations, ensuring compliance, and driving service excellence for a designated book of business.

The ideal candidate has 10+ years in insurance brokerage or related experience, active licensing, and strong leadership, analytical, and communication skills.