Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Augusta (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays

401K with employer match

Career progression

Team environment

Community service

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management staff, ensure process compliance, and optimize service delivery. The role involves managing an assigned book of business and serving as a senior resource for complex client needs.

Ideal candidates bring 10+ years in the industry (or 7+ years in sales/relationship management), active licensing, and strong analytics. IOA offers competitive pay, health coverage, and growth opportunities.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active license required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office.
• High School Diploma (or equivalent).

Responsibilities

• Direct leadership and day-to-day oversight of Account Management staff.
• Ensure compliance with HR policies, processes and workflows.
• Support staff development and succession planning.
• Lead or support renewal and new business processes.
• Manage an assigned book of business and client relationships.
• Provide subject-matter guidance on coverage and service questions.
• Balance workloads to ensure service continuity.
• Monitor performance data and drive improvements.

Skills

Industry experience

Sales / relationships

Analytical skills

Customer service

Communication skills

Multitasking

Organizational skills

MS Office

Education

Active insurance license

High School Diploma (or equivalent)

Tools

MS Office (Outlook/Word/Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management staff, ensure process compliance, and optimize service delivery. The role involves managing an assigned book of business and serving as a senior resource for complex client needs.

Ideal candidates bring 10+ years in the industry (or 7+ years in sales/relationship management), active licensing, and strong analytics. IOA offers competitive pay, health coverage, and growth opportunities.