Remote Operations Supervisor – Commercial Insurance

Insurance Office Of America, Inc.; Conroe (TX); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation

Sick time

Career progression opportunities

Work-life balance

Community service

Job summary

Insurance Office Of America, Inc. is seeking an Operations Supervisor for Commercial Lines to lead the Account Management team in a branch setting or remote-capable role. You will oversee day-to-day operations, ensure policy administration accuracy, support renewals, and drive service excellence.

The ideal candidate has 10+ years in insurance, active licensing, strong analytics, and MS Office proficiency. IOA offers competitive pay, health insurance, 401K match, and growth opportunities.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Recruitment and onboarding: participate in hiring, interviewing, and onboarding.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, and claims support.
• Analyze performance data and take action to drive improvements.

Skills

Leadership

Analytical

Customer service

Communication

Problem-solving

Decision-making

MS Office

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office Of America, Inc. is seeking an Operations Supervisor for Commercial Lines to lead the Account Management team in a branch setting or remote-capable role. You will oversee day-to-day operations, ensure policy administration accuracy, support renewals, and drive service excellence.

The ideal candidate has 10+ years in insurance, active licensing, strong analytics, and MS Office proficiency. IOA offers competitive pay, health insurance, 401K match, and growth opportunities.