Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Duluth (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacation time

Professional growth opportunities

Supportive teamwork

Job summary

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management and supervise daily operations across the branch. You will guide performance, ensure policy adherence, support staff development, and manage an assigned book of business while delivering exceptional service.

The ideal candidate will have 10+ years in the industry or 7+ years in sales/marketing/relationship management, with an active license and strong communication skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Active insurance license is required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor performance standards: productivity, efficiency, quality, and service.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders and succession plans.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Industry experience

Analytical skills

Customer service

MS Office

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management and supervise daily operations across the branch. You will guide performance, ensure policy adherence, support staff development, and manage an assigned book of business while delivering exceptional service.

The ideal candidate will have 10+ years in the industry or 7+ years in sales/marketing/relationship management, with an active license and strong communication skills.