Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Frisco (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Professional growth opportunities

Respectful culture and work/familylife

Community service commitment

Supportive teammates

Job summary

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee a book of business, and ensure service excellence. The role emphasizes performance, HR compliance, workflow management, and data integrity, while serving as a senior resource for complex client needs and renewal/new business processes.

The ideal candidate has a strong insurance brokerage background, an active license, and proven leadership, communication, and analytical

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain clear leadership communication.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, and documentation.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Leadership

Communication

Analytical skills

Customer service

Problem solving

MS Office

Education

Active insurance license

Professional designations preferred

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee a book of business, and ensure service excellence. The role emphasizes performance, HR compliance, workflow management, and data integrity, while serving as a senior resource for complex client needs and renewal/new business processes.

The ideal candidate has a strong insurance brokerage background, an active license, and proven leadership, communication, and analytical