Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; West Palm Beach (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Holidays and vacation paid

401K with employer match

Career growth and progression

Respectful culture and work-life

Job summary

Insurance Office of America, Inc. (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a Florida-based branch with remote work options.

The role focuses on driving performance, ensuring processes, and delivering service excellence while supporting staff development and growth. The ideal candidate has 10+ years in the industry (or 7+ years in sales/marketing/relationship management), active licensing, and strong analytical and client-management skills.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management
• Active licensing required
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational abilities

Responsibilities

• Lead Account Management staff and provide coaching
• Ensure HR policies and processes compliance
• Participate in hiring, interviewing and onboarding
• Oversee renewal and new business processes
• Manage an assigned book of business and client relationships
• Monitor performance data and maintain data integrity across systems
• Provide subject matter expertise for coverage and service questions
• Balance workloads to ensure service continuity

Skills

Team leadership

Insurance brokerage

Client relationship management

MS Office

Education

Active insurance license

High School Diploma

Tools

MS Office

Excel

Outlook

Job description

Insurance Office of America, Inc. (IOA) is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a Florida-based branch with remote work options.

The role focuses on driving performance, ensuring processes, and delivering service excellence while supporting staff development and growth. The ideal candidate has 10+ years in the industry (or 7+ years in sales/marketing/relationship management), active licensing, and strong analytical and client-management skills.