Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Sanford (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Competitive salaries and bonus

Paid holidays and time off

Professional growth opportunities

Job summary

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and drive operational efficiency from a remote-enabled Florida-based hub. This role manages a book of business, oversees policy administration, and supports renewals and new business processes.

The ideal candidate brings 10+ years in insurance, strong leadership, and an active license.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Lead Account Management staff and provide coaching.
• Ensure HR policy compliance and onboarding participation.
• Manage an assigned book of business and client relationships.
• Support renewals and new business processes.
• Deliver evaluations and maintain clear communication with leadership.

Skills

Leadership

Client relations

Communication

Problem solving

Education

High School Diploma

Active insurance license

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America (IOA) seeks an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and drive operational efficiency from a remote-enabled Florida-based hub. This role manages a book of business, oversees policy administration, and supports renewals and new business processes.

The ideal candidate brings 10+ years in insurance, strong leadership, and an active license.