Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Toccoa (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays

Career growth

Company culture

Community service

Team support

Job summary

Insurance Office of America seeks an Operations Supervisor for Commercial Lines to lead the Account Management team, oversee daily operations, and ensure service excellence across a growing book of business. This senior role emphasizes process improvements, staff development, and strong client relationships.

The ideal candidate brings 10+ years of industry experience, active licensing, and a track record in brokerage services.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Active licensing required.
• Professional designations preferred.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain open communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business and client relationships.
• Support renewals and service needs.
• Oversee policy administration, placement, billing, and claims support.
• Lead or support the renewal and new business process.

Skills

Industry experience

Active licensing

Sales/relationship mgmt

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma (or equivalent)

Certifications preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America seeks an Operations Supervisor for Commercial Lines to lead the Account Management team, oversee daily operations, and ensure service excellence across a growing book of business. This senior role emphasizes process improvements, staff development, and strong client relationships.

The ideal candidate brings 10+ years of industry experience, active licensing, and a track record in brokerage services.