Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Columbus (GA); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Professional growth opportunities

Respectful culture and work-life focus

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines. The role leads Account Management staff, ensures adherence to processes, and maintains service excellence while managing an assigned book of business.

The position emphasizes leadership, collaboration with leadership, and ongoing staff development. The ideal candidate will have extensive industry experience, active licensing, and strong analytical and customer service skills, with proficiency in MS Office.

Qualifications

• Industry experience in insurance brokerage or related field.
• Active licensing required.
• Professional designations preferred.

Responsibilities

• Lead Account Management staff and oversee daily operations.
• Ensure compliance with processes and service standards.
• Support staff development and performance evaluations.
• Manage an assigned book of business and client renewals.
• Collaborate with leadership to improve operational efficiency.

Skills

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines. The role leads Account Management staff, ensures adherence to processes, and maintains service excellence while managing an assigned book of business.

The position emphasizes leadership, collaboration with leadership, and ongoing staff development. The ideal candidate will have extensive industry experience, active licensing, and strong analytical and customer service skills, with proficiency in MS Office.