Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Flower Mound (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sickTime

401K with employer match

Professional growth and careerProgress

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and a rewarding工作

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and enhance operational efficiency.

The role focuses on coaching, process improvement, and managing a book of business while maintaining strong client relationships. The ideal candidate brings extensive industry experience, active licensing, and a track record in insurance brokerage with excellent communication and leadership skills.

Qualifications

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management within insurance.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations are preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Allocate and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a SME for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA values and drive engagement.
• Stay updated on company policies and procedures.

Skills

Industry experience

Insurance brokerage knowledge

Active licensing

Professional designations

Analytical skills

Customer service & communication

Multitasking & organizational skills

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and enhance operational efficiency.

The role focuses on coaching, process improvement, and managing a book of business while maintaining strong client relationships. The ideal candidate brings extensive industry experience, active licensing, and a track record in insurance brokerage with excellent communication and leadership skills.