Remote Operations Supervisor - Commercial Lines

Insurance Office Of America, Inc.; Georgetown (TX); A distancia; USD 105.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K with employer match

Paid holidays/sick leave

Career growth

Descripción de la vacante

Insurance Office of America, Inc. is seeking an Operations Supervisor for Commercial Lines to lead the Account Management team and ensure service excellence across a managed book of business.

The role involves coaching staff, enforcing processes, and supporting client relationships with a focus on renewal and new business execution. The ideal candidate has 10+ years in the industry (or 7+ years in sales/relationship management), active licensing, and strong analytical and communication skills.

Formación

• 10+ years of industry experience or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsabilidades

• Lead Account Management staff and provide coaching and guidance.
• Oversee policy administration, placement, billing, claims support and documentation accuracy.
• Manage an assigned book of business and renewals with service excellence.
• Support staff development and succession planning to build future leaders.
• Ensure HR policies and processes are followed and workloads balanced for service continuity.
• Serve as subject matter expert for coverage and service questions.

Conocimientos

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

Educación

High School Diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Insurance Office of America, Inc. is seeking an Operations Supervisor for Commercial Lines to lead the Account Management team and ensure service excellence across a managed book of business.

The role involves coaching staff, enforcing processes, and supporting client relationships with a focus on renewal and new business execution. The ideal candidate has 10+ years in the industry (or 7+ years in sales/relationship management), active licensing, and strong analytical and communication skills.