Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Keller (TX); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays

Paid vacations

Sick time

Career progression opportunities

Supportive teammates

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management and oversee an assigned book of business. The role emphasizes ensuring service excellence, policy compliance, and process improvement across the branch operations.

Ideal candidates have 10+ years of industry experience or 7+ years in related fields, active licensing, and strong analytical, communication, and leadership abilities.

Qualifications

• 10+ years of industry experience; or 7+ years in sales, marketing or relationship management.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking and organization.
• Proficiency in MS Office applications.

Responsibilities

• Monitor performance standards and service quality.
• Lead Account Management staff and provide coaching.
• Support staff development and HR policy compliance.
• Recruitment, onboarding, and performance communications with leadership.
• Manage an assigned book of business and renewals.
• Oversee policy administration, billing and client service needs.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management and oversee an assigned book of business. The role emphasizes ensuring service excellence, policy compliance, and process improvement across the branch operations.

Ideal candidates have 10+ years of industry experience or 7+ years in related fields, active licensing, and strong analytical, communication, and leadership abilities.