Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Converse (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Supportive teammates

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and optimize operations within the branch. The role requires guiding team performance, enforcing processes, and supporting staff development to strengthen efficiency and client outcomes.

The ideal candidate will have extensive insurance industry experience, active licensing, and strong analytical and communication skills.

Qualifications

• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service and communication abilities.
• MS Office (Outlook, Word, Excel) proficiency.

Responsibilities

• Lead Account Management staff and oversee day-to-day operations.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing and onboarding.
• Monitor performance, productivity, and service standards.
• Manage an assigned book of business and renewals.

Skills

Insurance knowledge

Client management

Analytical skills

Communication

MS Office

Education

High School Diploma

Designations preferred

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, ensure service excellence, and optimize operations within the branch. The role requires guiding team performance, enforcing processes, and supporting staff development to strengthen efficiency and client outcomes.

The ideal candidate will have extensive insurance industry experience, active licensing, and strong analytical and communication skills.