Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Melbourne Beach (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Respectful culture and work-life blend

Job summary

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management staff, ensure service excellence, and manage a book of business. The role emphasizes process improvement, staff development, and compliance with policies while coordinating with leadership and clients.

The ideal candidate will have extensive industry experience, active licensing, and strong analytical and customer service skills.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing is required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Manage an assigned book of business.
• Serve as subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation.
• Lead or support renewal and new business processes.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Skills

Analytical thinking

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Leadership

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor for Commercial Lines to lead Account Management staff, ensure service excellence, and manage a book of business. The role emphasizes process improvement, staff development, and compliance with policies while coordinating with leadership and clients.

The ideal candidate will have extensive industry experience, active licensing, and strong analytical and customer service skills.