Remote Operations Supervisor, Commercial Lines

Insurance Office Of America, Inc.; Dentsville (SC); Remote; USD 105.000 - 125.000; Vollzeit

Benefits dieser Stelle

Competitive salary and bonus potential

Health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Career growth and progression

Zusammenfassung

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee a book of business, and drive service excellence. The role supports staff development and reinforces operational efficiency while aligning with company policies and improvement initiatives.

The ideal candidate has 10+ years in the industry (or 7+ years in sales/relationship management), active licensing, and strong analytical, communication, and MS Office skills.

Qualifikationen

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Aufgaben

• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain transparent communication with leadership.
• Balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor and interpret performance data and take action as needed.
• Manage an assigned book of business.
• Serve as a subject matter expert for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support the full renewal and new business process.
• Deliver excellent service and proactively anticipate client needs.
• Promote IOA culture and improve engagement.
• Stay updated on company policies and procedures.
• Demonstrate integrity and leadership.

Kenntnisse

Analytical thinking

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

MS Office proficiency

Ausbildung

High School Diploma

Active insurance license

Professional designations preferred

Jobbeschreibung

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff, oversee a book of business, and drive service excellence. The role supports staff development and reinforces operational efficiency while aligning with company policies and improvement initiatives.

The ideal candidate has 10+ years in the industry (or 7+ years in sales/relationship management), active licensing, and strong analytical, communication, and MS Office skills.