Remote Operations Supervisor – Commercial Lines

Insurance Office Of America, Inc.; Titusville (FL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Professional growth and career growth

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote/hybrid Florida setting.

The role focuses on guiding performance, ensuring compliance, and strengthening operational efficiency while managing an assigned book of business and serving complex client needs. The ideal candidate has extensive industry experience, active licenses, and strong analytical and communication abilities, with proficiency in MS Office and a

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Monitor performance standards for productivity, efficiency and service.
• Lead Account Management staff and provide coaching.
• Ensure HR policy compliance and staff onboarding.
• Oversee renewal and new business processes and client renewals.
• Manage an assigned book of business and client relationships.
• Analyze performance data and maintain data integrity across systems.

Skills

Leadership

Client relations

Data analysis

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead Account Management staff in a remote/hybrid Florida setting.

The role focuses on guiding performance, ensuring compliance, and strengthening operational efficiency while managing an assigned book of business and serving complex client needs. The ideal candidate has extensive industry experience, active licenses, and strong analytical and communication abilities, with proficiency in MS Office and a